Products related to Customer:
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Dynamics 365 Customer Service Professional (NCE)
Dynamics 365 Customer Service Professional (NCE) (CFQ7TTC0LFNK:0001)
Price: 409.01 £ | Shipping*: 0.00 £ -
Dynamics 365 Customer Service Enterprise (NCE)
Dynamics 365 Customer Service Enterprise (NCE): Optimize your customer service In today's business world, efficient and responsive customer service is critical to success. Dynamics 365 Customer Service Enterprise (NCE) provides companies with a powerful platform to take customer service to the next level. This comprehensive solution uses AI-powered tools and integrated features to transform your service processes, increase employee productivity and maximize customer satisfaction. Advantages of Dynamics 365 Customer Service Enterprise (NCE) Efficient problem resolution: Use Copilot in Dynamics 365 to quickly diagnose and resolve issues and create customized responses for your customers. Optimized agent support: Improve your agents' workflows with features such as viewpoint analysis, automatic translations and AI-powered knowledge articles. Increased first call resolution rate: Increase the number of successfully resolved queries on first contact with AI-based routing that routes queries to the most appropriate agent. Integration and collaboration: Connect experts who have solved similar cases and enable efficient collaboration via Microsoft Teams. Self-service options for your customers Real-time issue resolution: Deploy AI-driven, conversational bots to resolve customer issues in real time. Automated interactions: Accelerate problem resolution with human-like, generative AI-powered voice responses. Increased productivity: Automate routine tasks and complex transactions to reduce your agents' workload. Community portals: Promote knowledge sharing and collaboration through personalized portals for customers and employees. Optimization of service processes Omnichannel Insights: Access a centralized dashboard that brings together AI-driven analytics and KPIs for all channels. Trend and performance analysis: Recognize new trends and identify opportunities for improvement in support processes and interactions Automation of processes: Replace manual workflows with more than 1,000 pre-built flows and custom data connectors. Predictive planning: Use forecasting reports to plan staffing needs based on seasonality and call volumes. Cost efficiency: Reduce operating costs by leveraging existing features and integrating with other business applications. Reach customers via preferred channels Scalable phone systems: Quickly set up phone systems on a Microsoft-managed platform that enables reliable customer support. Multi-channel support: Provide fast service via email, SMS, social networks or virtual assistants - wherever your customers are. Real-time translation: Communicate effectively in your customers' language thanks to integrated real-time translations. Emotion recognition and routing: Route customer inquiries to the right agent based on their emotions and needs. Comparison table Features Dynamics 365 Customer Service Dynamics 365 Customer Service Enterprise Dynamics 365 Customer Service Premium Case management ✔️ ✔️ ✔️ Knowledge management (including knowledge creation) ✔️ ✔️ ✔️ Microsoft 365 interoperability ✔️ ✔️ ✔️ Unlimited number of named users ✔️ ✔️ ✔️ Leads (creation only) ✔️ ✔️ ✔️ Microsoft Power BI ✔️ ✔️ ✔️ Microsoft Teams integration ✔️ ✔️ Copilot in Dynamics 365 Customer Service ✔️ ✔️ Embedded intelligence ✔️ ✔️ Multi-session support ✔️ ✔️ Unified routing ✔️ ✔️ Analysis and KPI reports ✔️ ✔️ Forecasting and scheduling ✔️ ✔️ Portals ✔️ ✔️ Custom applications (Microsoft Power Apps) ✔️ ✔️ Workflow automation (Microsoft Power Automate) ✔️ ✔️ Dynamics 365 Contact Center ✔️ Self-service chatbots and IVR ✔️ Live and persistent chat via messaging and social channels ✔️ Voice channel with inbound routing, call summarization and outbound calls ✔️
Price: 771.07 £ | Shipping*: 0.00 £ -
Dynamics 365 Customer Service Enterprise Attach to Qualifying Dynamics 365 Base Offer (NCE)
Dynamics 365 Customer Service Enterprise Attach to Qualifying Dynamics 365 Base Offer (NCE) (CFQ7TTC0LFDZ:0003)
Price: 162.57 £ | Shipping*: 0.00 £ -
Dynamics 365 Customer Service Professional Attach to Qualifying Dynamics 365 Base Offer (NCE)
Dynamics 365 Customer Service Professional Attach to Qualifying Dynamics 365 Base Offer (NCE) (CFQ7TTC0LFNK:0003)
Price: 164.74 £ | Shipping*: 0.00 £
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How can one refer to a recorded customer conversation?
One can refer to a recorded customer conversation by accessing the recording through a designated platform or system provided by the company. This may involve logging into a customer service database or CRM system to retrieve the recording. Additionally, the recording may be stored in a secure location with specific protocols for accessing and reviewing it. It is important to follow company policies and guidelines regarding the handling and referencing of recorded customer conversations.
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Is it a business customer or a private customer?
To determine if a customer is a business customer or a private customer, you can look at the type of products or services they are purchasing. Business customers typically buy in bulk or require specialized products for their operations, while private customers usually make smaller, individual purchases for personal use. Additionally, business customers may provide a company name or tax ID number when making a purchase, whereas private customers typically use their personal information.
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What is Apple's customer support, not the customer service?
Apple's customer support refers to the assistance and resources provided to customers after they have purchased a product, such as troubleshooting, technical support, and warranty services. This can include online support through the Apple website, phone support, and in-person support at Apple stores. Customer support is focused on helping customers resolve issues with their products and ensuring they have a positive experience with their Apple devices.
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Are there differences between customer service and factory customer service?
Yes, there are differences between customer service and factory customer service. Customer service typically refers to the support and assistance provided to customers before, during, and after a purchase, while factory customer service specifically focuses on addressing issues related to the manufacturing and production of products. Factory customer service may involve handling inquiries about product specifications, quality control, and production timelines, whereas general customer service may involve addressing a wider range of issues such as billing, returns, and general product information. Additionally, factory customer service may require specialized knowledge about the manufacturing process and technical aspects of the products being produced.
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eJay Music Exchange
eJay Music Exchange Don't get crazy with the many different audio formats or the question whether your player can read this or that file. Clever user guidance Simple 3-step technique Fast and high-quality conversion Even converts the audio track from movies and music Includes CD Ripper for your audio CDs Individually adjustable audio quality Batch processing (batch conversion) Don't get crazy with the many different audio formats or the question whether your player can read this or that file. With eJay Music Exchange your possibilities are almost unlimited. Make space on your hard drive and convert large files (such as uncompressed WAV files from your recorded records) to a space-saving format like MP3. You will not notice any difference in quality. Enjoy your entire music collection on your MP3 player - including audio CDs and files in unusual formats. Turn your music videos into MP3 albums and your movies into exciting radio plays. It couldn't be easier - select the music file, choose the quality and off you go. The ingenious technology of the multimedia professionals from eJay ensures perfect results. Supported audio formats: MP3, M4A, AAC, AC3, PCM, WAV, WMA, OGG Supported video formats: FLV, Real, WMV, MPEG, MPEG2, MP4, H264, AVC, 3GP, M4V, MOV, AVI, DIVX, XVID, DVD, MJPG, VCD, SVCD, WAV, WMA. System requirements Processor 1.5 GHz, 512 MB RAM, screen resolution 1024x768, approx. 90 MB hard disk space (software installation), CD/DVD drive, Internet access
Price: 12.25 £ | Shipping*: 0.00 £ -
eJay Video Exchange
eJay Video Exchange Don't get crazy with the many different video formats or the question whether your player can read this or that file. Clever user guidance Fast and high-quality conversion Converts the audio track from movies and music videos Individually adjustable audio and video quality Batch processing (batch conversion) Don't get crazy with the many different video formats or the question whether your player can read this or that file. With eJay Video Exchange your possibilities are almost unlimited. Make space on your hard drive and convert large files (such as uncompressed AVI video from your analogue capture card) to a space-saving format like DivX. You will not notice any difference in quality. Convert the specific video format of digital video cards to the standard MPEG2 video format. Enjoy your favorite movies and videos even on the go on your iPod, PSP, iPhone or mobile phone. It couldn't be easier - select the video file, set the quality and go. The ingenious technology of eJay's video professionals ensures perfect results. Supported audio formats: MP3, M4A, AAC, AC3, PCM, WAV, WMA, OGG Supported video formats: FLV, Real, WMV, MPEG, MPEG2, MP4, H264, AVC, 3GP, M4V, MOV, AVI, DIVX, XVID, DVD, MJPG, VCD, SVCD, WAV, WMA. System requirements Processor 1.5 GHz, 512 MB RAM, resolution 1024x768, approx. 90 MB hard disk space, Internet access
Price: 12.25 £ | Shipping*: 0.00 £ -
Exchange Online Kiosk (NCE)
Exchange Online Kiosk (NCE) (CFQ7TTC0LH0L:0001)
Price: 18.75 £ | Shipping*: 0.00 £ -
Exchange Online Protection (NCE)
Exchange Online Protection (NCE) (CFQ7TTC0LGZM:0001)
Price: 9.36 £ | Shipping*: 0.00 £
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Could you please provide me with a script for a customer conversation?
Certainly! Here's a sample script for a customer conversation: Customer: Hello, I'm having trouble with my recent order. The item I received is damaged. Customer Service: I'm sorry to hear that. Let me look into this for you. Can you please provide me with your order number? Customer: Sure, it's 12345. Customer Service: Thank you. I see your order here. We apologize for the inconvenience. We will arrange for a replacement to be sent out to you right away. Is there anything else I can assist you with? Customer: No, that's all. Thank you for your help. Customer Service: You're welcome. If you have any further questions or concerns, feel free to reach out to us. Thank you for choosing our company.
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Why do customers with a customer card receive a longer exchange period?
Customers with a customer card receive a longer exchange period as a way to incentivize them to sign up for the card and become loyal customers. By offering this benefit, the store is encouraging customers to make repeat purchases and build a long-term relationship with the brand. This longer exchange period also helps to enhance the overall customer experience and satisfaction, as it provides them with more flexibility and convenience when it comes to returning or exchanging items.
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Is customer service reliable?
Customer service reliability can vary depending on the company or organization. Some businesses prioritize excellent customer service and have reliable systems in place to address customer needs promptly and effectively. However, other companies may struggle with providing consistent and reliable customer service due to factors such as understaffing, lack of training, or inefficient processes. It is important for customers to research and read reviews to gauge the reliability of customer service before engaging with a company.
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Is the customer dishonest?
I cannot determine if the customer is dishonest without more information or evidence. It is important to approach each situation with an open mind and gather all relevant facts before making a judgment. If there are concerns about the customer's honesty, it may be helpful to gather more information and communicate openly with the customer to address any issues.
* All prices are inclusive of VAT and, if applicable, plus shipping costs. The offer information is based on the details provided by the respective shop and is updated through automated processes. Real-time updates do not occur, so deviations can occur in individual cases.